The missing metric: Quality Performance Index™ (QPI™). QPI™ is a proprietary metric developed by Lighthouse to help balance cost and schedule with quality. QPI™ is made up of many components, but the three most important are: the quality of products, the quality of process, and the quality of people.

Part 2

This video and the methodology described in it is proprietary to Lighthouse Technologies, Inc. © 2008. Any unauthorized reproduction of this video or the content is strictly forbidden without express written consent of Lighthouse Technologies, Inc.